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C Coolbest Aircon

Privacy Policy

Last updated: 19 April 2026

This Privacy Policy describes how Coolbest Aircon ("we", "us", "our") collects, uses and protects personal data you provide through https://coolbestaircon.com and our booking channels. We comply with Singapore's Personal Data Protection Act 2012 (PDPA).

1. Information We Collect

  • Contact details: name, phone number, email, service address — provided when you book servicing or contact us.
  • Service data: details of the aircon issue, unit photos or videos you share, the brand and model of your unit.
  • Payment records: invoice details for completed jobs (payment processing is handled by third-party providers like PayNow and Stripe; we do not store full card numbers).
  • Website usage: anonymised analytics via cookies to understand which pages visitors find helpful.

2. How We Use Your Data

  • To respond to service enquiries and confirm booking slots.
  • To perform the aircon services you book and issue invoices.
  • To honour the 90-day workmanship warranty — we keep service records for this purpose.
  • To send you service reminders (only if you've opted in).
  • To improve our website and the quality of our service.

3. Sharing Your Data

We do not sell your data. We share only the minimum needed with: payment processors, booking / invoicing software providers, and — where required by law — regulatory authorities. All vendors are bound by confidentiality obligations.

4. Data Retention

Service records (including invoices and warranty documentation) are retained for a minimum of 3 years. Contact enquiries that don't convert to a booking are retained for 12 months.

5. Your Rights Under the PDPA

  • Access the personal data we hold about you.
  • Correct any inaccurate data.
  • Withdraw consent for marketing communications.
  • Request deletion, subject to legal retention requirements.

6. Cookies

We use functional cookies to make the website work, and analytics cookies to measure which pages are useful. You can disable cookies in your browser at any time.

7. Contact Us

For privacy requests, email hello@coolbestaircon.com or WhatsApp +65 9182 5233. Our registered address is Block 540 #03-1108 Jurong West Avenue 1, Singapore 640540.